Welcome to Livio Technologies (the “App”), a platform provided by Livio Technologies Inc. (“we,” “us,” or “our”). “You” is referred to the users of Livio ie., Landlords, Property Managers & Tenants. This Privacy Policy outlines our commitment to protecting your personal information and explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. By using our App, you consent to the practices described in this policy.
About our Services
Livio is built to make rental management easier for both Hosts and Residents. With intuitive tools, automation, and seamless communication, our platform eliminates the hassle and complexity of traditional rental processes. Whether you’re managing multiple properties or renting a single unit, Livio ensures that everything is organized and transparent, all in one place.
A. Information We Collect
- From Landlord
Personal Information:
- Name, email address, phone number, and other contact details.
- Payment information for processing transactions.
- Identification documents for user verification.
Non-Personal Information
- Device information (e.g., IP address, browser type, and device ID).
Property Information
- Property details (e.g., address, unit numbers, rental rates).
- Tenant information provided by landlords for managing properties.
2. From Tenants
Personal Information:
- Name, email address, phone number, and other contact details.
- Payment information for processing transactions
Non-Personal Information
- Device information (e.g. device ID).
B. Purposes for Collecting Personal Information
We may use your personal information for the following purposes:
- To create and manage your account.
- To facilitate rent and utility payments.
- To verify landlord and tenant identities.
- To communicate with you about updates, support, and promotional offers.
- To improve the functionality and user experience of our App.
C. Consent
By using our App, you provide your consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations.
D. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies that assist us with payment processing, identity verification, and analytics.
- Legal Authorities: When required by law or to protect the rights, property, or safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets.
E. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
F. Accessing and Updating Your Information
You have the right to access and request corrections to your personal information in our possession. If you wish to deactivate your account or have any concerns about your information, please contact us at info@liviohomes.ca. We will respond to your request within a reasonable timeframe.
G. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your device settings. Disabling cookies may impact the functionality of the App.
H. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.
I. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page, with the effective date clearly indicated.
J. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@liviohomes.ca.
