Livio ("we," "our," or "us") is dedicated to safeguarding your personal information and respecting your privacy. This Privacy Policy details how we collect, store, use, and disclose personal data when landlords, property managers, and tenants use our platform, website (liviohomes.ca), mobile applications, and property management services.
1. Information We Collect
To provide automated property management and rental workflows, we collect the following types of information:
- Account Information: Name, email address, phone number, and encrypted credentials.
- Property & Tenancy Data: Rental unit addresses, monthly lease terms, standard lease agreements, utility allocations, and rent payment amounts.
- Transaction & Payment Records: Payment status logs, billing schedules, Interac e-Transfer references, and bank payout tokens processed securely via PCI-compliant payment partners.
- Device & Usage Data: IP address, device operating system, browser type, and anonymous interaction metrics used to diagnose platform performance and improve speed.
2. How We Use Your Information
We use your information strictly for legitimate operational purposes:
- To automate rent collection, utility bill calculations, and lease record generation.
- To facilitate encrypted messaging and notifications between landlords and verified tenants.
- To maintain property account security and prevent fraudulent activity.
- To continuously improve app performance, accessibility, and customer support.
3. Data Protection & Security
We enforce strict security safeguards to protect user data. All data transmissions are encrypted via TLS 1.3 in transit and stored with 256-bit AES encryption at rest. Sensitive payment details are handled exclusively by regulated payment processors—we never store unencrypted credit card or full banking credentials on our servers.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal data. We only share data with essential third-party service providers (such as cloud hosting, identity verification, and payment gateways) under strict data protection agreements.
5. Your Privacy Rights
Depending on your jurisdiction, you have the right to request access to your personal data, request correction of inaccurate records, or request complete deletion of your account and associated personal data, subject to statutory retention requirements for financial and tax records.
6. Contact Us
For questions or requests regarding this Privacy Policy, please contact our privacy compliance team at info@liviohomes.ca.